Return & Refund Policy

Effective Date: June 2026

At OMNYA, we appreciate your support and encourage customers to carefully review all product details, sizing information, and policies before placing an order.

All Sales Are Final

All purchases made through OMNYA are final sale. We do not accept returns, exchanges, or cancellations.

Once an order is placed, it cannot be canceled, modified, or changed, as we begin processing and fulfillment shortly after an order is received.

By completing a purchase, you acknowledge and agree that all sales are final.

Shipping Time Acknowledgement

By placing an order with OMNYA, you acknowledge and accept our shipping timeframes:

• Standard orders: 1–3 weeks from the order date
• Pre-order items: 4–8 weeks from the order date

These timeframes are estimates and are not guaranteed. Delays may occur due to production schedules, carrier delays, weather conditions, holidays, customs processing, or other circumstances beyond our control.

Refund Exceptions

OMNYA reserves the right to issue a refund, replacement, or other resolution at its sole discretion in limited circumstances. Any exception made does not establish a precedent or obligation to provide similar resolutions in the future.

Delivered Packages

If tracking confirms a package has been marked “Delivered” to the shipping address provided at checkout, OMNYA has fulfilled its delivery obligation.

We are not responsible for:

• Lost or stolen packages after confirmed delivery
• Incorrect addresses entered at checkout
• Delays caused by the shipping carrier

Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete.

OMNYA is not responsible for orders that are delayed, lost, returned, or delivered to an incorrect location due to inaccurate or incomplete shipping information provided by the customer.

OMNYA is not responsible for shipping delays caused by the carrier, weather, customs, service interruptions, labor disputes, or any other circumstances outside of our control.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 3 days of delivery with your order number and clear photographs of the issue. OMNYA will review the claim and determine the appropriate resolution at its sole discretion.

Chargebacks

Customers agree to contact us directly before initiating a chargeback or payment dispute.

Filing a chargeback without first attempting resolution may delay processing and investigation of the claim.

Initiating a chargeback for a purchase that complies with these policies may result in the suspension of future purchasing privileges and the submission of supporting documentation to the payment processor.

Contact Us

For questions regarding this policy, please contact us through the contact information provided on our website.